InnateScan Privacy Policy

This Privacy Policy explains what information InnateScan collects when you use the posture scan, how that information is used, and the choices you have. By using InnateScan, you agree to the practices described below.

1.Information We Collect

• Camera access — used locally on your device to perform the posture scan. The pose-detection model runs in your browser; camera imagery is not uploaded, stored, or transmitted to our servers, and is discarded from memory when the scan completes.
• Geolocation — optional. Only if you choose “Use my location” on a shared report or on the scanner locator page (/scanner-download), your browser's location is sent to our server once to look for a nearby participating practitioner and to apply that practice's service area. That lookup does not retain your location. Ignoring the button keeps your report as it is; on the locator page you can enter a zip code instead. Opening a practice contact card may also use your location on your device to show distance, without sending those coordinates. Condition-selection counts we record carry no location.
• Zip code and waitlist — a zip code you enter on the locator page is sent to our server and, to find its city and coordinates, to a third-party zip lookup service (api.zippopotam.us). Your zip code and email are kept only if you choose to join the waitlist; we do not store or email coordinates for waitlist sign-ups.
• Scan results — your calculated posture, balance, and spinal-health scores. To support shareable result links, these results are saved on our servers (see Data Retention). Stored results include the first name you entered, your age, the practice, your scan results and the answers you gave during the scan. They do not include camera images.
• Report summary — to write the plain-language summary in your report, your scan results and the answers you give during the scan (never your photos) are sent to an AI service that runs on our cloud provider's servers. The summary may be kept.
• Email address — collected at the report screen so your results can be delivered to the assigned practice. If you ask us to email your report, it is sent to that address through our email provider.
• Name — optional, collected at the report screen.

2.How We Use Your Information

• Camera imagery is processed locally on your device and is not retained on our servers. The optional location lookups and on-device contact-card distance are described above.
• Scan results and your answers are used to write your report summary, as described above.
• Scan results are saved to generate a shareable results page and are used in aggregate form to improve the screening.
• Your email and name are shared only with the chiropractor practice assigned to your scan session, so that practice can follow up with you.
• We do not sell your information to third parties.

3.Analytics & Cookies

With your consent, InnateScan uses Google Analytics and the Meta (Facebook) Pixel to understand how the screening is used. These tools set cookies and similar identifiers. They are activated only after you grant consent — if you decline, this tracking does not run. We do not use cookies to sell your personal information.

4.Data Retention

• Camera images: never stored — processed on your device and discarded after the scan.
• Geolocation: the optional nearby-practitioner lookup does not retain it. Condition-selection counts store no location. Waitlist sign-ups keep a zip code and email, not coordinates.
• Scan results: saved on our servers to power shareable result links. They are retained until expiry where an expiry period is configured, and otherwise kept for the operation of the service; stored results include the first name you entered (see Information We Collect).
• Email and name: delivered to, and retained by, the assigned practice in accordance with their own privacy policy. Lead delivery is handled through our processor, GoHighLevel.

5.Children

InnateScan is not directed at children under 13 and does not knowingly collect data from them. If you believe a child has provided us information, contact us and we will remove it.

6.Contact

Questions about this policy? Reach us at info@chirounchained.ai.